1. Who we are
Travel Pharma Ventures is a Canadian corporation providing travel relief pharmacy services and educational resources to pharmacy operators and pharmacists across Ontario and British Columbia. We are committed to protecting your personal information and your right to privacy.
This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website at travelpharmaventures.ca and when you sign up for or receive our communications.
This policy is written in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
To contact us regarding this policy, email us at: info@travelpharmaventures.ca
2. What information we collect
We collect personal information only when you provide it to us directly through our website forms. This includes:
- Your first name and email address when you subscribe to receive one of our free guides
- Your name, email address, province or region, and message content when you submit our contact form
- Any additional information you voluntarily include in your messages to us
We do not collect sensitive personal information such as health records, financial account information, government identification numbers, or payment card details through our website.
We do not collect information from minors. Our website is intended for professionals in the pharmacy industry.
3. Why we collect your information
We collect your personal information for the following purposes:
- To deliver the guide or resource you requested through our website
- To send you email communications you have expressly consented to receive, including information about our services, educational content for pharmacists and pharmacy operators, and updates relevant to travel relief pharmacy in Canada
- To respond to inquiries you submit through our contact form
- To improve our website and the relevance of our communications over time
We will not use your personal information for any purpose that is not described here without first obtaining your express consent.
4. Your consent
When you submit a form on our website to receive a guide or other resource, you provide express consent to receive email communications from Travel Pharma Ventures. This consent is obtained in compliance with Canada's Anti-Spam Legislation (CASL), which requires that commercial electronic messages be sent only with the recipient's express or implied consent.
You may withdraw your consent at any time by clicking the unsubscribe link included in any email we send you, or by contacting us directly at info@travelpharmaventures.ca. We will process your unsubscribe request promptly and you will not receive further commercial emails from us after that.
Withdrawing consent for marketing emails does not affect our ability to send you transactional messages directly related to a service agreement, if one exists.
5. How we store your information and third-party services
Your information is processed and stored using the following third-party services. We have chosen these providers carefully and, where possible, have reviewed their privacy and security commitments.
Netlify: Our website is hosted on Netlify. Form submissions are initially processed by Netlify's infrastructure. Netlify's privacy policy is available at netlify.com/privacy.
MailerLite: We use MailerLite to manage our email subscriber list and deliver email communications. Your name and email address are stored in MailerLite's systems, which are operated under European data protection standards. MailerLite's privacy policy is available at mailerlite.com/legal/privacy-policy.
Google Fonts: Our website loads typography from Google Fonts. Google may receive and process limited technical information when fonts are loaded. Google's privacy policy is available at policies.google.com/privacy.
We do not sell, rent, trade, or otherwise share your personal information with any third party for their own marketing purposes.
6. Email communications
If you subscribe through our website, you will receive the resource you requested followed by occasional email communications from Travel Pharma Ventures. These may include information about our pharmacy coverage services, educational content relevant to pharmacists and pharmacy operators, and updates about new resources we make available.
We are committed to sending only relevant, useful content. We will not send high volumes of promotional email and we will not send communications on behalf of third parties without your separate consent.
Every commercial email we send will include a clear and functional unsubscribe mechanism. You can unsubscribe at any time with no consequence to your standing with us.
7. Cookies
Our website may use basic session cookies to support standard website functionality. We do not use tracking cookies, advertising cookies, or cookies that build behavioural profiles of our visitors.
Google Fonts may place limited technical cookies as part of font delivery. These are not under our direct control but are governed by Google's privacy policy.
You can manage or disable cookies through your browser settings. Disabling cookies will not prevent you from accessing the core content of our website.
8. Data retention
We retain your personal information for as long as you remain subscribed to our communications, or as long as is necessary to respond to your inquiry and maintain reasonable business records. If you unsubscribe, your information will be removed from our active mailing list promptly. You may also request deletion of your information at any time by contacting us.
Where applicable law requires us to retain certain records for a defined period, we will comply with those requirements.
9. Your rights under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Know that we are collecting your personal information and why
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Withdraw consent for the collection, use, or disclosure of your information
- Request deletion of your information, subject to any legal retention obligations
- Challenge our compliance with PIPEDA by contacting us directly or by contacting the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at info@travelpharmaventures.ca. We will respond to all requests within a reasonable time and in accordance with our obligations under PIPEDA.
If you have a privacy concern that we are unable to resolve to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
10. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify subscribers by email before the changes take effect.
The most current version of this policy will always be available at travelpharmaventures.ca/privacy.html. We encourage you to review this policy periodically.
Questions about this policy?
If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please reach out directly. We take privacy seriously and will respond to all inquiries promptly.
Email: info@travelpharmaventures.ca